General information

Shipping costs within the Netherlands

Free shipping for orders above € 100,00. Orders with an order value between € 50,00 and € 100,00 have € 3,50 shipping costs. Orders with an order value below € 50,00 have € 7,50 shipping costs. All amounts are inclusive of VAT.

Shipping costs abroad

Shipping costs outside the Netherlands from € 7.50. The actual shipping costs depend on the weight of your order and on the amount. There is also a significant difference in normal or priority shipping! Shipping costs include VAT.
These shipping costs are automatically calculated in our webshop and shown to you in the processing of your order. (Of course before you finalize your order!)

Delivery times

Bunkerparts tries to deliver your order within 5 working days. This depends on the stock we have. General items are usually in stock. If motorbike specific items are ordered for you, the delivery time depends on the stock at the wholesaler/importer. We will inform you about this.

Collecting your order

It is possible to collect your order yourself in Plasmolen. As soon as your order is ready we will contact you. This is done by telephone or email. Collection is only possible by appointment.

Please note that we do not have a PIN facility and you cannot pay in cash.

PAYMENT METHODS

Bunkerparts has the following options for the payment of your order:

Pay in advance
You can transfer the total amount to bank account NL57Rabo0153360976, in the name of: Bunkerparts. Note: do not forget to mention your order number with the payment!

Ideal
With iDEAL you can trust, secure and easy your online purchases. You pay in your trusted internet payment environment, based on specific security methods of your own bank. As an internet banker you can immediately use iDEAL, without having to register for it. For more information, please visit the iDEAL website.

Bancontact
For our Belgian customers Bancontact is available.
With Bancontact you can pay for your online purchases safely and easily. You pay in your trusted internet payment environment, based on specific security methods of your own bank.

Credit card
You can use the following credit cards to pay in our webshop. Visa, Mastercard and Maestro. You pay safely with your credit card, no costs will be charged.

Paypal
Paypal is a fully online and global payment system. For using Paypal we charge a 3,5% service fee (automatically calculated in our webshop). Paypal charges us a fixed amount and over 4,1% service costs.

EPS
EPS is a widely used payment method in Austria

Giropay
GiroPay is a popular payment system in Germany.

Sofort
Sofort provides secure bank transfers from Belgium, Germany, Italy, the Netherlands, Austria and Spain.

SEPA Direct Debit
Easy payments for individuals and companies in the European Union.

50% Deposit
Deposit 50%. Remainder on account, payment within 14 days! Maximum order amount € 500 Only available to customers who have an account, we check the data before agreeing. We reserve the right not to agree to payment on account, we will contact you immediately!

EXCHANGES AND RETURNS

What to do in case of return
We advise our customers not to accept damaged packages. Each article is checked by us before it is dispatched. Should you find any transport damage after opening the package, you must contact us within 1 working day.
Return shipments without prior notice and/or insufficient postage will not be accepted. Complaints about the article must be reported to us within 2 working days after receipt of the shipment.

In the event of material or production defects, we provide a guarantee in accordance with the manufacturers’ conditions.

CANCELLATION PERIOD

You have the right to return items delivered by us in an unused state within 14 days of receipt in the original undamaged packaging by sending a copy of the relevant invoice. You may do so without stating the reason for the return.
If the items are unused and returned on time and correctly, Bunkerparts will refund the price paid, excluding shipping costs, as soon as possible but at the latest within 14 days of receipt of the items returned.
If the items delivered by us are not returned within the ‘sight’ period of 14 days, the items will be deemed to have been accepted by you without any objection. Custom-made solutions are excluded from the right of return. Return of items is at your expense and risk. It is wise to ask for a proof of posting for return shipments.
Return shipments without prior notice and/or insufficient postage will not be accepted.

For the refund of already paid amounts (in case of prepayment) we also need your bank account number. 
Please note: the account number you provide for the refund must be the same as the account number from which you made the payment to Bunkerparts. This is due to possible fraud with refunds.